Make the AI as smart as you want by adding all documentation such as handbooks, activity calendars, and dining menu. 99% of questions are instantly answered, while feedback, compliments, and complaints are automatically routed to the right department. Work orders and routine requests are handled without staff involvement, ensuring nothing slips through the cracks.
We start by mapping your current communication workflows—what types of calls come in, which staff handle them, and where bottlenecks occur. Together, we decide which topics MemoMate should cover—from dining hours and activity calendars to transportation requests, work orders, or general feedback.
All relevant information is uploaded so MemoMate is fully trained on your community. Residents and families can then call MemoMate directly, or MemoMate can reach out proactively for reminders, announcements, or check-ins. The experience feels just like a normal phone call, but it’s now available 24/7 — without relying on staff availability.
Every call is automatically categorized per department. Urgent issues are flagged immediately, while routine questions (like “What time is dinner?”) are answered automatically. Each interaction is also assigned a sentiment score, helping you track resident and family satisfaction at scale. All data flows into your dashboard in real time, giving leadership full visibility.
Over time, MemoMate reveals trends in resident and family communication—what’s working well, what issues recur, and where to make improvements. Repetitive questions and routine processes are absorbed by the AI, freeing receptionists and frontline staff to focus on meaningful interactions.
Eliminate repetitive phone calls — MemoMate categorizes feedback and resolves routine issues without staff involvement.
Residents and families can share compliments, complaints, or suggestions in real time — no waiting for surveys or resdident councils.
Upload handbooks, calendars, and menus so MemoMate can instantly respond to nearly every routine question.
Send announcements, updates, or reminders to all residents and families with a single call or message.
Urgent issues are flagged and automatically directed to the right staff member for fast resolution.
Residents can request maintenance or services by phone, and MemoMate logs it directly as a work order.
Save staff hours every week, resolve issues instantly, and boost satisfaction with MemoMate’s AI comment box.
MemoMate drives proactive care for senior living communities — resulting in healthier residents, happier staff, and better operations.
CEO, Sinai Residences
“MemoMate has taken a huge weight off our team. What used to be hours of repetitive calls and manual follow-up is now handled automatically, freeing staff to focus on personal interactions. At the same time, residents feel heard and cared for because their questions and requests are addressed right away. It’s improved both efficiency and the overall resident experience.”
