Turn Conversations Into Action
Get real feedback in minutes, not months and act on it immediately.
Getting Started in Minutes
We work with your team to define what you want to measure, who you want to hear from, and who should be notified when something needs attention. This ensures feedback is routed correctly from day one and doesn’t get lost in reports or inboxes.
We tailor MemoMate to your community’s language, tone, and workflows. Once set up, MemoMate automatically reaches residents, families, or staff by phone or text, or allows them to call in directly — no training required.
Responses flow into your dashboard in real time, organized at the resident, community, and portfolio level. Teams can quickly spot trends, identify risks early, and take action while issues are still small.
As more conversations happen, insights compound. MemoMate helps you track progress over time, benchmark performance, surface opportunities, and convert positive experiences into reviews, retention, and growth.
- Features
All your insights in one place
No need to dig through dashboards or spreadsheets. Just ask, and MemoMate gives you the answers instantly—at the resident, community, or portfolio level.
Ask, don't search
MemoMate’s built-in AI assistant lets leaders ask questions like “What are residents complaining about this week?” or “Which building has the lowest dining satisfaction?” and get clear answers instantly including quotes, scores, and trends.
Benchmark performance
Compare satisfaction across buildings and against industry benchmarks. Quickly identify underperforming locations, emerging risks, and improvement opportunities across your portfolio.
Monitor community satisfaction
Follow satisfaction at the building level and see how it evolves week over week or month over month. Understand what’s driving praise or complaints, backed by real resident, family , and staff quotes.
Follow individual residents
See how satisfaction changes for each resident over time. Spot early signs of disengagement or dissatisfaction and respond proactively with personalized follow-up before issues escalate.
- A Better Way To Serve Residents
MemoMate vs the status quo
With MemoMate
- +75% average response rate
- Open-ended & custom follow-up questions
- Dashboards & reports available instantly
- No staff involvement
- Portfolio-wide and national benchmarking
- Seamless integration with EHR, CRM & BI tools
- Multi-lingual & phone-based accessibility
Without
- 15-40% response rate
- Only scores - no context
- Reporting take months
- Manual staff coordination
- No competitive benchmarking
- Data is siloed and hard to access
- Problems go unnoticed for weeks
- Results
Results Our Partners See
Higher response rates, faster insights, and no staff lift.
- 70% efficiency gains
faster completion (weeks → days)
- 75%
Average response rate
- 6 mins
Average call time.
- Our Surveys
Types of surveys
A 360 approach to understand the resident experience.
Resident Engagement & Satisfaction
Post tour survey
Post move-in survey
CoreQ survey
Employee Engagement & Satisfaction
Pulse surveys
Why operations and resident experience leaders love MemoMate
MemoMate drives proactive care for senior living communities — resulting in healthier residents, happier staff, and better operations.
Chris Stack - COO Wingate Living
Chief Operating Officer, Wingate Living
“Before MemoMate, our surveys were time-consuming and lacked actionable insights. Now, we receive clear, timely data that supports operational decisions — all without increasing staff workload”
