Improving resident experience with real-time data
MemoMate uses simple, AI-powered phone calls to regularly check in with your residents and gather feedback. This data is seamlessly transformed into actionable insights, keeping your team informed and empowered—all without adding to your staff’s workload.
Meet our partners
The MemoMate platform
- MemoMate biographies
- 40% of residents express a desire to share their life stories, but they often don’t know where to start. MemoMate makes it easy by conducting interviews in the resident’s preferred language and format. After each session, residents receive a link to their recorded story and transcript, which they can easily share with their loved ones—without requiring any staff involvement.
- MemoMate profiles
- Keeping resident information up-to-date can be challenging, but MemoMate automates this process seamlessly. Our system regularly checks in with residents and updates their profiles based on their current interests, needs, and preferences. This ensures your staff always has the most accurate information at their fingertips, enabling them to deliver truly personalized services—all without additional effort from your team.
- MemoMate surveys
- MemoMate conducts surveys with your residents, families, and staff on the topics that matter most to your community. The insights gathered are automatically transformed into dashboards with actionable insights, providing every department with the tools they need to improve services and enhance resident satisfaction—without adding to their workload.
Why senior living communities love MemoMate
Since implementing MemoMate, we’ve been able to personalize our care in ways we never thought possible. The automated satisfaction surveys alone have saved us days of work, and we’ve uncovered valuable insights that we’ve used to enhance both our services and our marketing efforts.
Vincent Messina
Executive Director, Wingate Living East Side
I’m hearing rave reviews about MemoMate and I can’t wait to get started.
Sara Rizzari
Executive Director, Wingate Living Needham
Any questions? We are here for you.
For residents: MemoMate is an AI assistant that conducts interviews about their lives and transforms these conversations into beautiful biographies. The platform aims to promote mental well-being, foster social connections, and preserve life stories for generations to come.
For senior living: MemoMate enhances the admissions process by interviewing residents to create beautiful biographies for them and their families. These interviews, conducted on our platform or via phone calls, generate insightful resident profiles that improve the move-in experience.
Our AI analyzes satisfaction scores from detailed phone interviews, providing actionable suggestions for sales, marketing, and life enrichment. Additionally, MemoMate serves as a data analysis tool, frequently interviewing residents and turning these conversations into actionable insights for the community.
MemoMate utilizes advanced Large Language Models (LLMs) to engage with residents and document their life stories. These interactions are processed using sophisticated profiling algorithms to provide senior living communities with valuable insights. These insights help improve the resident experience and significantly reduce staff workload by automating administrative tasks and providing actionable data.
MemoMate ensures the privacy and security of users’ health information by implementing robust encryption methods for our databases and maintaining separate instances for different usages. This approach guarantees that personal data remains protected and is only accessible by authorized personnel, aligning with HIPAA’s stringent requirements. Additionally, MemoMate has implemented numerous non-technical security measures, including comprehensive administrative, physical, and policy-driven safeguards to ensure holistic protection of sensitive information.
Absolutely! MemoMate is designed to be user-friendly for everyone. Our AI chatbot guides residents through the storytelling process by asking engaging questions. For those who prefer, we also conduct phone calls to capture their stories. This means your residents don’t need any technical skills—our platform supports them every step of the way.
