AI-powered communication platform for long term care
Turning every interaction into insight – and every insight into impact
Meet our partners
Integration partners
- Discover how it works
Have MemoMate give you a call
Built for high-volume senior living operators
Job interview completion rate
6.3× higher interview completion rate than the industry average
Hire ratio
Applicants screened by MemoMate convert to hires at materially higher rates
90-day turnover
Issues surface early through onboarding and 30/60/90-day check-ins. 5.4× lower than industry average (46.8%)
- What is MemoMate?
One platform to run the conversations your teams don’t have time for
- Follow-Up Instantly
Automated Hiring and Onboarding for Frontline Teams
Turn Applicants Into Qualified Hires Automatically.
Screen applicants, schedule interviews, confirm documents, and keep new hires engaged before their first shift.
- Listen and Learn
Real-Time Experience Monitoring
AI phone surveys with response rates traditional tools can’t reach
Automated phone conversations with residents, families, and staff, capturing feedback with ~75% participation and turning it into actionable insights at the individual, community, and portfolio level within minutes.
- Available 24/7
Resident Communication Hub
Collect feedback — in real time
Answer 99% of most common asked questions, process feedback and handle work orders with AI phone calls.
Why senior living communities love MemoMate
MemoMate drives proactive care for senior living communities — resulting in healthier residents, happier staff, and better operations.
Scott Schuster - Founder & CEO Wingate Living
Executive Director, Wingate Living East Side
MemoMate has completely changed the way we engage with residents and families. What used to be a slow, manual survey process is now fast, accurate, and effortless. We’re seeing higher participation rates and more actionable insights — all while our staff stays focused on what matters most: caring for residents
Adam Kaplan - CEO Solera Senior Living
Director of Marketing & Wellness
“MemoMate’s AI phone interviews transformed our hiring funnel. In our pilot at, we saw application-to-interview conversions jump from 9% to 38%, and 83% of in-person candidates ended up being hired. The consistency and speed of the process has been a real game-changer for us.
Travis Gleinig - CIO United Methodist Communities
Director of Quality Assurance
As CIO of United Methodist Communities, I’ve evaluated countless technology solutions, but few have the potential to fundamentally transform how we operate. Memomate is setting a new benchmark for senior living.
What we’re seeing is a shift toward truly transparent operations where every team member has the insights they need to deliver exceptional experiences. Person-directed living has always been our philosophy, but now we have a way to operationalize it at scale. Every interaction becomes more meaningful, every decision more informed, and every resident is truly seen and heard.
I’m confident this approach will become the foundation for how forward-thinking communities deliver on their mission.
Rachel Blumberg - CEO Sinai Residences, Board of Trustees LeadingAge Southwest
Director of Quality Assurance
MemoMate gave us visibility we never had before. Feedback from residents now flows directly to the right team, so issues get resolved the same day instead of weeks later. It’s helped us act on feedback instantly, strengthen trust with residents, and save dozens of staff hours every month that were previously spent on repetitive questions and manual follow-ups.
Rita Mabli - CEO United Hebrew of New Rochelle
Administrator, The Jewish Home Family
- The Benefits
Why senior living teams love MemoMate
Replace manual calls, forms, and surveys with automated phone conversations — without adding staff, systems, or IT overhead.
Save time
Free your staff from paperwork. MemoMate runs interviews, surveys and updates profiles automatically, so teams can focus on residents instead of admin.
No IT team required
MemoMate works alongside your existing systems. No complex implementations, no new workflows for staff to learn.
See issues before they turn into move-outs or turnover.
Open-ended phone conversations deliver real quotes, sentiment, and trends at the resident, community, and portfolio level.
Compliance covered
HIPAA compliant by design, with secure data handling and audit-ready reporting.
Don't just take our word for it...
Any questions? We are here for you.
What is MemoMate?
MemoMate is a voice-first AI platform that engages residents, families, staff, and job applicants through phone calls. We turn everyday conversations into actionable insights — from satisfaction surveys and admissions interviews to job interviews, life stories, and staff feedback. All insights are automatically analyzed and shared in an easy-to-use, HIPAA-compliant dashboard.
Is MemoMate HIPAA-compliant?
Yes. MemoMate is HIPAA-compliant, GDPR-compliant, and built with data security at its core. All conversations are encrypted, and we maintain Business Associate Agreements with all third parties to ensure customer data is never used beyond the agreed purpose.
How is MemoMate different from traditional survey companies?
Most survey providers only reach a small subset of residents, staff, or family members. They either:
Send digital surveys that many older adults struggle to complete, or
Use call centers that are costly and usually ask closed-ended questions.
MemoMate takes a different approach. Our AI conducts frequent, natural phone conversations that capture open-ended, honest feedback in real time. Residents and families can speak in their own words — no forms, no logins, no staff involvement. From there, MemoMate automatically analyzes the responses and delivers a clear insights report, so your team can act quickly.
My residents are not tech-savvy, can they still use MemoMate?
Yes. MemoMate was designed specifically for older adults who may not be comfortable with technology. Residents don’t need a smartphone, computer, or app — they simply answer their phone like a normal call. The conversation feels natural, just like speaking to a person. Our data shows that even residents from all ages easily engage, often talking for more than 30 minutes without needing staff support.
Can people also call MemoMate?
Yes. In addition to MemoMate reaching out with scheduled calls, people can also call MemoMate directly through a dedicated phone line. This works as a 24/7 suggestion or comment box, allowing residents, families, or staff to share feedback or requests whenever it’s convenient for them.
Do you also survey residents in memory care?
No. For memory care, MemoMate engages with the responsible parties (such as family members or legal guardians). This ensures accurate, meaningful feedback while being sensitive to residents’ cognitive needs.
Do you also survey staff?
Absolutely. Staff sentiment is just as important as resident and family satisfaction. MemoMate conducts confidential staff surveys by phone or text, gathering open-ended feedback on workload, morale, and engagement. Results are anonymized and shared in aggregate so leadership can act on trends without compromising privacy.
How much does MemoMate cost?
MemoMate is priced on a per unit, per year model. The subscription includes unlimited calls, dashboards, and support — with no hidden fees.
We also offer discounts for multi-site operators and non-profits.
Do I need IT support for set-up?
No. MemoMate is designed to be plug-and-play. We handle the configuration, and your staff doesn’t need to install or learn any new software. All results flow automatically into your dashboard — the only thing we need is a simple document with contact details (name & phone number), and we are good to go.
How quickly can I onboard my community?
Most communities are up and running in less than a week. Once we receive your resident/staff lists and call preferences, MemoMate can start making calls immediately. For multi-site operators, we can scale onboarding across all locations in just a few weeks.
Do you integrate with other software providers?
Yes. MemoMate integrates with leading senior living and healthcare platforms such as PCC, Apploi, K4, WelcomeHome, TELS, and others. We can also connect with your CRM, EHR, or activity management systems so all insights flow seamlessly into your existing workflows.