Privacy Statement
Effective Date: Feb 6 2025
Introduction
MemoMate B.V (“we,” “our,” or “MemoMate”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you use our digital platforms—including memomate.app—and our AI-driven phone calling services that record personal life stories, conduct satisfaction surveys, and provide actionable insights to elder care organizations to improve their services (collectively, the “Service”). By accessing or using our Service, you confirm that you have reviewed and accepted our Privacy Statement and our Terms of Use (available at https://memomate.app/terms-conditions/).
Please note:
Consent: Your consent for data processing and acceptance of our Terms of Use is obtained through our registration process.
Data Storage: All collected data is stored locally on our encrpyted servers.
No Health Information or Transactions: We do not ask for any health or medical information, and our platform does not handle financial transactions.
AI Interaction: During each phone call, users are informed that they are interacting with an automated AI system.
Information We Collect
We collect information from you in two primary categories: Personal Information (sensitive personal data you voluntarily provide) and Non-Personal Information (technical data and usage details).
1.1 Personal Information
Registered users: When you register on memomate.app, we may ask for your name, email address, phone number, and other contact details.
Personal entries and story content: In your conversations and interviews, you share personal memories and experiences.
Relative designation: You may provide email addresses for individuals you designate to receive and review your content on MemoMate.
1.2. Non-Personal Information
Usage and Device Data: We automatically log technical details such as your IP address, browser type, operating system, and information about your interactions with our Service (e.g., call duration, pages viewed).
Cookies and Tracking Technologies:
Cookies: We use cookies to diagnose server issues, administer our Service, and enhance your experience. You may adjust your browser settings to manage cookies; however, disabling them might limit some functionalities.
Web Beacons and Embedded Scripts: We use web beacons and embedded scripts to track navigation and usage patterns, similar to practices employed by other platforms.
Google Analytics: We use Google Analytics to understand how users interact with our Service. Google Analytics collects information such as visit frequency, pages viewed, and IP address. This data is used solely to improve our Service and is subject to Google’s privacy policies.
How We Use Your Information
We use your information for the following purposes:
To Provide and Enhance Our Service:
Operate, maintain, and improve your personalized experience on memomate.app.
To Communicate with You:
Send updates, security alerts, newsletters, promotional messages, and text messages. (You can opt out of promotional communications as described below.)
To Conduct Analytics and Research:
Analyze usage trends and user behavior to continuously improve our Service.
For Mood Detection (Sentiment Analysis):
Text-based sentiment analysis is used to assess the user’s mood during conversations on our platform. This is only activated if the user explicitly opts in. In that case, if significant emotional changes are detected, notifications will be sent via email to designated individuals or caregivers. The user may withdraw this consent at any time.
For Legal and Regulatory Purposes:
Comply with legal obligations, respond to legal processes, and protect the rights and safety of our users.
Legal Basis: Our processing is based on your explicit consent (obtained during registration), contractual necessity for delivering our services, and our legitimate interests in preserving your life story and enhancing service quality.
How We Share Your Information
With Service Providers:
Information may be shared with trusted third-party vendors (e.g., hosting services, analytics providers) who are bound by confidentiality agreements and business associate agreements, according to HIPAA requirements. Our service infrastructure uses reputable subcontractors (e.g., AWS, Azure, Twilio) deployed in the EU and in the US. All collected data is stored locally, and these subcontractors do not retain your data beyond what is necessary to provide the Service.
With Affiliates and Business Partners:
Information may be shared with affiliates or business partners in a manner that protects any sensitive data, for purposes such as service enhancements, aggregated reporting, or analysis.
For Survey Data:
Responses to satisfaction surveys conducted as part of our Service may be shared with third-party partners and affiliated entities for analysis and service improvement purposes.
For Legal and Safety Reasons:
Information may be disclosed to comply with legal obligations, respond to legal processes, or protect the rights, property, or safety of MemoMate, our users, or others.
With Your Consent:
Information will be shared for any other purpose disclosed at the time of data collection if you have specifically authorized such sharing. For example, the life stories (including audio recordings and personal entries) that you create on our platform are transmitted solely to the email addresses you designate during registration. In cases where you designate someone to receive your life stories, that individual is provided with controlled access to your recordings either through a dedicated account or via a secure shared link. You can modify or revoke this access at any time via our platform
Your Privacy Choices
Access and Updates:
You may access, update, or correct your account information by logging into your account or contacting us.
Opting Out:
You can opt out of receiving promotional communications (including text messages and emails) by following the unsubscribe instructions in our messages or by contacting us directly.
Privacy Settings:
You can manage which individuals receive your audio recordings and adjust these permissions through our platform. Detailed instructions on managing your privacy settings are provided during the registration process.
Data Security and Retention
Data Security:
We implement robust administrative, technical, and physical safeguards—including encryption in transit and at rest—to protect your information from unauthorized access or disclosure.
Data Retention:
While some information is retained only as long as necessary to provide our Service or to comply with legal obligations, the audio recordings and associated life stories are preserved indefinitely to honor the purpose of our Service. You may request deletion of your data at any time.
Local Data Storage:
All collected data is stored locally on our secure servers.
Third-Party Websites and Tracking
Our Service may include links to third-party websites or services (e.g., embedded scripts, third-party cookies). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Service is intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we discover that personal data from a minor has been collected, we will promptly delete it.
Use of Data for AI and Training
User-generated data, including your recorded conversations, is used exclusively for real-time interactions and preserving your life story. No user data is used to train our AI models.
Updates to This Privacy Statement
We may update this Privacy Statement from time to time. For major changes, we will provide advance notice by (i) requesting that you re-accept the updated policy, (ii) sending an electronic notification, or (iii) posting a notice on our website. Please review this page periodically for the latest information.
Contact Us
If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at:
Email: info@memomate.app
Address: Korvet 39, 1186 WD, Amstelveen, The Netherlands
